At EmailConsul, we strive to provide high-quality services and support to all our clients. However, due to the nature of our services and the immediate value provided upon activation, we have specific conditions under which refunds may or may not be granted.
Refunds may be considered only under the following conditions:
A written request for a refund is submitted within 7 days of the initial payment.
The services in question have not yet been used, activated, or accessed in any way.
A written request for a refund is submitted within 7 days of the initial payment.
Each refund request is reviewed individually. Processing time may vary but typically takes 7 to 10 business days. A responsible manager will update you throughout the process. If approved, the actual refund transfer may take up to a couple of weeks, depending on your payment method and bank.
No refunds will be issued for services that have already been activated, including but not limited to:
Seed Listing: If the client has started using the Seed Listing service (e.g. sending test campaigns or seed activity has been recorded), the service is deemed active and non-refundable.
DMARC Reporting: If EmailConsul has started receiving and processing DMARC reports on behalf of the client, the service is considered delivered and non-refundable.
List Cleaning Services: Once list cleaning credits have been used, they are non-refundable,regardless of the number of credits remaining.
In exceptional cases, partial refunds may be reviewed, but only at our sole discretion. EmailConsul is under no obligation to issue any full or partial refund once these services have been activated or used.
If a chargeback or payment dispute is initiated after services have been delivered, EmailConsul reserves the right to suspend or terminate all associated accounts and services until the dispute is resolved.
If a payment was made by mistake or processed automatically:
Submit your refund request via a support ticket within 7 days.
Include the order number(s), and clearly indicate which one should be refunded.
Refunds will only be issued to the original payment method used (e.g. the same credit card or PayPal account). Any applicable processing or banking fees may be deducted from the refund amount.
Refunds may be approved in the following scenarios:
Duplicate or mistaken payment, and the service has not been used.
Overpayment beyond the subscription plan amount.
If the client declines newly updated Terms and Conditions within 10 days of being notified, a prorated refund may be issued for the unused portion of the service.