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Current Role of AI in Email and How AI is Transforming Communication Channels

Sergey Syerkin, January 13, 2025

It’s 2025, and AI is everywhere — even in your email inbox! Whether you’re a marketer trying to get your emails read or a user trying to avoid spam, AI plays a role in how email works today. Let’s dive into how AI is shaking up email and making it better for everyone.

Creating Emails with AI

You know those emails that feel like they’re written just for you? That’s AI at work. AI systems analyze what you like, what you buy, and even when you’re most likely to open your emails.

Example: Imagine you love sneakers. AI notices you clicked on a pair of red sneakers last month, so now it sends you an email with a discount on red sneakers from the same brand. Pretty cool, right?

Better Timing: AI also knows when you’re most active. If you always check your inbox at 8 a.m., you’ll get that sneaker email right when you’re waking up.

Helping Emails Get Delivered

Ever wonder why some emails land in your inbox while others get lost in spam? AI is helping emails stay on the right track.

Monitoring Reputation and Predicting Problems: Think of it like a credit score for email senders. AI systems analyze data to monitor how trustworthy a sender is. If too many people mark their emails as spam, ignore them, move them to different folders, or close them immediately after opening, AI identifies these issues and suggests solutions before the problem worsens. For example, it might recommend cleaning the email list or segmenting it better.

The Battle Against Spam

Nobody likes spam. Email providers like Gmail and Outlook use AI to filter out the junk. But for marketers, it’s a challenge to ensure their legitimate emails don’t get flagged.

Example: If an email says, “You won $1,000,000!” it’s probably spam. AI is smart enough to catch phrases like that. At the same time, it knows that a marketing email about a real discount isn’t the same as a scam.

Writing Emails with AI

Ever heard of AI tools like ChatGPT? Marketers are using them to create email content faster than ever.

Example: Need a catchy subject line? AI can come up with something like, “Sneaker Sale: Your Favorite Pair Awaits!” It’s quick, easy, and often more effective than brainstorming for hours.

Authenticity: Even though AI is great at writing, it’s still important to add a human touch. Nobody wants to read an email that feels robotic.

The Future of AI in Email

AI is only getting smarter. Here’s what might be next:

  • Real-Time Emails: Imagine getting an email about a concert just as you’re searching for tickets. AI could make this happen. (It already happens with ads, right?)
  • Fully Automated Campaigns: In the future, marketers might just set their goals, and AI will handle everything else.
  • Seamless Communication: AI could help combine email with other channels, like text or social media, for a smoother experience.

Wrapping Up

AI is making email marketing smarter, faster, and more effective. It’s helping marketers send emails that people actually want to read while keeping spam out of our inboxes. Whether it’s personalized offers, better timing, or smarter content, AI is changing the game. So next time you open an email that feels just right, you might have AI to thank!

What’s your take on AI in email marketing? Share your thoughts below — we’d love to hear from you!

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